Privacy Policy

Flowaid Pty Ltd (ACN 682401234) ("Flowaid", "we", "our" or "us") is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following personal information via our website contact forms:

  • Contact form: Name, Company, Email, Position, Phone number, and Interested services

  • Share Your Story form: Name, Email, Story, Work location, and Consent for publication

  • Work With Us form: Name, Email, Field of interest, Organisation (if applicable)

We do not collect sensitive information such as health, racial or ethnic background, or gender identity.

2. How We Collect Information

We collect personal information directly from you when you:

  • Fill in a form on our website

  • Communicate with us by email or phone

  • Provide information as part of a professional enquiry or testimonial submission

We may also collect information through cookies and third-party analytics tools.

3. Use of Personal Information

We use your information for the following purposes:

  • To respond to service enquiries or requests

  • To evaluate potential collaborations or employment

  • To feature stories (with consent) on our website or social media

  • To improve our website and services

  • For limited marketing communications where consent has been provided

4. Storage and Security

We store personal information securely on internal systems hosted in Australia. We use Microsoft Forms to collect data and ensure appropriate administrative and technical safeguards are in place to prevent misuse, interference, loss, and unauthorised access.

5. Disclosure to Third Parties

We do not sell or rent your personal information. We may disclose limited data:

  • To business clients for analytical purposes (anonymised where possible)

  • To marketing or social media platforms if consent is explicitly given for a testimonial

  • To trusted service providers assisting us in website operation or communications

6. Cookies and Analytics

Our website uses cookies and third-party tools such as Google Analytics to improve performance and user experience. You may adjust your browser settings to disable cookies.

7. Data Retention

We retain your information for as long as necessary to fulfill its intended purpose or as required by law. Standard review of stored data occurs annually.

8. Access and Correction

You may request access to or correction of your personal information held by us by emailing support@flowaid.com.au. We will respond within a reasonable timeframe.

9. Data Deletion

To request deletion of your personal data, please email us at support@flowaid.com.au. We will action your request in accordance with applicable laws and within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be available on our website. Your continued use of the site constitutes acceptance of any updates.

11. Contact Us

For privacy-related questions or concerns, please contact: Email: support@flowaid.com.au

This Privacy Policy was last updated on 25/05/2025.